Privacy Policy

Last updated: 2026-05-29.

This page explains how Raconte collects, uses and protects personal data from users and interview participants.

Data we collect

We collect only what the service needs to work.

• Account: name, email, organization, interface language.
• Interviews: prompts, selected voice, metadata of invitations sent (email, status, dates).
• Conversations: text transcripts and audio recordings of interviews.
• Billing: currency, history of top-ups and consumption.
• Technical: access logs, session identifiers, anonymized usage telemetry.

Purposes

• Provide the service: run interviews, return transcripts, manage the wallet.
• Keep the service safe: prevent fraud and abuse.
• Improve the product: aggregated and anonymized usage analysis.
• Meet our legal and accounting obligations.

Legal basis

Depending on the case, processing relies on contract performance, your consent, or our legitimate interest in providing and improving the service.

Retention

Transcripts and recordings are kept as long as your account is active, or according to the retention policy you set in the dashboard. When you delete your account, data is wiped within 30 days unless legal retention rules apply.

Subprocessors

We rely on subprocessors to host the service, transcribe recordings, process payments (Stripe) and send notifications (emails and SMS). The full list and their jurisdictions are available on request.

Data location

Data is stored within the European Union. Some building blocks (voice models, real-time transcription) may transit through providers outside the EU under Standard Contractual Clauses.

Your rights

Under GDPR you have rights of access, rectification, erasure, restriction, objection and portability. To exercise these rights, write to contact@raconte.ai.

Contact

For any question about this policy: contact@raconte.ai.